{"id":7730,"date":"2026-06-15T11:30:47","date_gmt":"2026-06-15T11:30:47","guid":{"rendered":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/?page_id=7730"},"modified":"2026-06-15T11:44:14","modified_gmt":"2026-06-15T11:44:14","slug":"faq-questions-and-answers","status":"publish","type":"page","link":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/en\/faq-questions-and-answers\/","title":{"rendered":"FAQ \u2013 QUESTIONS AND ANSWERS"},"content":{"rendered":"\t\t
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FAQ \u2013 QUESTIONS AND ANSWERS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Reservations and Planning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I book my getaway? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It’s super easy! Just follow these steps to start enjoying the\u00a0<\/span>XUQ<\/span><\/strong>\u00a0experience :<\/span><\/p>

  1. Explore our collection:<\/span><\/strong>\u00a0Head to the home menu to discover our two\u00a0<\/span>Cave Resorts<\/span><\/strong>\u00a0: the mystical\u00a0<\/span>XUQ LOMAS DE RUVIRA<\/span><\/strong>\u00a0and the immersive\u00a0<\/span>XUQ AL-AXARA<\/span><\/strong>\u00a0. If you’re traveling in a group, don’t miss our popular villa,\u00a0<\/span>THE HAMLET<\/span><\/strong>\u00a0.<\/span><\/li>
  2. Check the calendar:<\/span><\/strong>\u00a0Within your chosen stay, you’ll see an assigned calendar. Select your dates, and our engine will instantly show you availability and pricing.<\/span><\/li>
  3. Choose your plan:<\/span><\/strong>
    • Refundable Rate:<\/span><\/strong>\u00a0For those seeking total flexibility.<\/span><\/li>
    • Non-Refundable Rate:<\/span><\/strong>\u00a0The ideal option if you are looking for the best price.<\/span><\/li><\/ul><\/li>
    • Book and confirm:<\/span><\/strong>\u00a0Click on \u00abBook Now,\u00bb fill in your details, and select your payment method. That’s it! You’ll receive a confirmation email immediately.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      Is it advisable to book in advance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Absolutely! Due to the high demand for our stays (especially if you’re looking for a weekend getaway), we recommend booking at least\u00a0<\/span><\/span>two months in advance<\/span><\/span><\/strong>\u00a0. Our suites are unique and go fast, so if you’ve already fallen in love with one, make sure it’s yours before anyone else!<\/span><\/span><\/p><\/div><\/div>

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      Can a reservation be cancelled once it has been made? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      At\u00a0<\/span>XUQ<\/span><\/strong>\u00a0we don’t have a cancellation policy, but we offer two options so you can choose the one that best suits your plan:<\/span><\/p>

      • Standard Rate (Maximum Flexibility):<\/span><\/strong>
        • Convenient payment:<\/span><\/strong>\u00a0You pay 50% when booking and the remaining 50% upon arrival at reception.<\/span><\/li>
        • Change of plans:<\/span><\/strong>\u00a0If something comes up, you can change the date of your stay up to 7 days before your arrival (a maximum of one change per booking is allowed).<\/span><\/li><\/ul><\/li>
        • Non-Refundable Rate (Best Price):<\/span><\/strong>
          • Savings:<\/span><\/strong>\u00a0You benefit from a more economical price.<\/span><\/li>
          • Commitment:<\/span><\/strong>\u00a0100% is paid upon booking and no date changes or modifications are allowed under any circumstances.<\/span><\/li><\/ul><\/li><\/ul>

            Note:<\/span><\/strong>\u00a0Reservations cannot be cancelled with either rate. We recommend choosing carefully!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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            The Experience in our Suites and Villas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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            What are the differences between a Suite and a Villa? \u2728 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Although both options are pure luxury, the main difference lies in the space and extra amenities:<\/span><\/p>

            • Our Suites:<\/span><\/strong>\u00a0Intimate and charming spaces, perfect for an unforgettable getaway.<\/span><\/li>
            • Our Villas:<\/span><\/strong>\u00a0These are our\u00a0<\/span>crown jewels<\/span><\/strong>\u00a0. They are characterized by their significantly larger size (we have villas up to 120 m\u00b2!). In addition to the extra space, the real highlight is the outdoor area: the villas feature both a\u00a0<\/span>private heated jacuzzi<\/span><\/strong>\u00a0and a\u00a0<\/span>private swimming pool<\/span><\/strong>\u00a0. If you’re looking for complete spaciousness and a refreshing dip in absolute privacy, a villa is the perfect choice.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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              Are the jacuzzis private? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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              Absolutely! Privacy is one of our defining characteristics. All our suites at\u00a0<\/span>XUQ LOMAS DE RUVIRA<\/span><\/strong>\u00a0and\u00a0<\/span>XUQ AL-AXARA<\/span><\/strong>\u00a0(except for our\u00a0<\/span>THA<\/span><\/strong>\u00a0suite ) feature their own\u00a0<\/span>private, heated jacuzzi<\/span><\/strong>\u00a0integrated within the room itself. It’s your personal relaxation haven, designed for unhurried enjoyment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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              Do all suites have a private pool? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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              Not all of them, but certainly our most exclusive suites. If you’re looking for a completely private bathroom, our suites with private pools are:\u00a0<\/span>KAVERNO, PIACORY, GROTTA, THA, JASKYNE, and BAKO<\/span><\/strong>\u00a0. But don’t worry! Whichever suite you choose, water is always nearby thanks to our communal pools.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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              Are there communal swimming pools in the complexes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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              Of course! Water is part of the soul of\u00a0<\/span>XUQ<\/span><\/strong>\u00a0:<\/span><\/p>

              • At XUQ LOMAS DE RUVIRA:<\/span><\/strong>\u00a0You have access to our\u00a0<\/span>Infinity Pool<\/span><\/em>\u00a0, the Balinese pool, and our natural pool among water lilies. You can also enjoy our\u00a0<\/span>Landscape Club<\/span><\/strong>\u00a0, with a private beach area on the banks of the J\u00facar River.<\/span><\/li>
              • At XUQ AL-AXARA:<\/span><\/strong>\u00a0You have 3 outdoor pools and access to\u00a0<\/span>Le Jardin Secret<\/span><\/strong>\u00a0, our most special and wild corner on the riverbank.<\/span><\/li>
              • At THE HAMLET:<\/span><\/strong>\u00a0Exclusivity is total, as you have your own large private pool with a jacuzzi area.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                Are the private pools heated? \u2600\ufe0f <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                Our private pools are open 365 days a year, although it’s important to know that\u00a0<\/span>they are not heated<\/span><\/strong>\u00a0. Thanks to our location in secluded valleys, we enjoy a fantastic microclimate: for most of the year the temperature is ideal for swimming.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                Is it cold or hot inside the caves? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                Not at all! There’s a myth that caves are cold, but it’s the opposite:<\/span><\/p>

                • Ancient wisdom:<\/span><\/strong>\u00a0These caves were inhabited by Iberians, Romans, and Moors. They knew where to stay!<\/span><\/li>
                • Natural Temperature:<\/span><\/strong>\u00a0Our\u00a0<\/span>Cave Resorts<\/span><\/strong>\u00a0are bioclimatic and maintain a temperature of around\u00a0<\/span>18\u00b0C \u200b\u200ball year round<\/span><\/strong>\u00a0.<\/span><\/li>
                • Extra Comfort:<\/span><\/strong>\u00a0However, all suites are fully\u00a0<\/span>air-conditioned<\/span><\/strong>\u00a0. The fireplaces (available in some suites such as\u00a0<\/span>THA, GUHA, OGOF, GROTTA, NAHR, TARIQ, JABAL, ALMUDAMIR<\/span><\/strong>\u00a0and\u00a0<\/span>THE HAMLET<\/span><\/strong>\u00a0) serve primarily an ambient and decorative function.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                  Services and Logistics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                  Do you have a restaurant? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                  We’re working on it! We’ll be opening our own restaurant soon. In the meantime:<\/span><\/p>

                  • Breakfast included:<\/span><\/strong>\u00a0At our\u00a0<\/span>Caves Resorts<\/span><\/strong>\u00a0(\u00a0<\/span>Lomas de Ruvira<\/span><\/strong>\u00a0and\u00a0<\/span>Al-Axara<\/span><\/strong>\u00a0), we serve breakfast directly in your suite.<\/span><\/li>
                  • Private kitchens:<\/span><\/strong>\u00a0All suites and villas have a\u00a0<\/span>fully equipped private kitchen<\/span><\/strong>\u00a0.<\/span><\/li>
                  • Surroundings:<\/span><\/strong>\u00a0We are very close to\u00a0<\/span>Alcal\u00e1 del J\u00facar<\/span><\/strong>\u00a0, with a wide variety of dining options. 48 hours before your arrival, we will send you an email with our top recommendations.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                    What are the check-in and check-out times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                      • XUQ Lomas de Ruvira and Al-Axara:<\/span><\/strong>\u00a0Check-in from 3:00 PM | Check-out until 11:00 AM.<\/span><\/li>
                      • The Hamlet:<\/span><\/strong>\u00a0Check-in from 4:00 PM | Check-out until 11:00 AM.<\/span><\/li><\/ul>

                        We need this time to thoroughly clean and disinfect these large and unique spaces. We want everything to be perfect!<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                        Is there parking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                        Yes! You have\u00a0<\/span>one free parking space per suite<\/span><\/strong>\u00a0. No need to reserve; your vehicle has its place guaranteed.<\/span><\/p><\/div><\/div>

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                        What is the access and transport like? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                        • Access by car:<\/span><\/span><\/strong>\u00a0No problem, you can reach the complexes by road right by door.<\/span><\/span><\/li>
                        • Public transport:<\/span><\/span><\/strong>\u00a0We don’t recommend it, as we are in a natural setting. If you don’t have a car, you can take the train to\u00a0<\/span><\/span>Albacete city<\/span><\/span><\/strong>\u00a0(35 km away) and from there take a taxi or rent a vehicle.<\/span><\/span><\/li>
                        • Mobile coverage:<\/span><\/span><\/strong>\u00a0At\u00a0<\/span><\/span>Caves Resorts,<\/span><\/span><\/strong>\u00a0coverage is primarily provided by Movistar. However, we offer\u00a0<\/span><\/span>free Wi-Fi<\/span><\/span><\/strong>\u00a0in all suites. At\u00a0<\/span><\/span>The Hamlet<\/span><\/span><\/strong>\u00a0, coverage is available with any carrier.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                          Stays with Children, Pets and Groups\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                          Are children welcome? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                          • XUQ LOMAS DE RUVIRA and XUQ AL-AXARA: These are\u00a0<\/span><\/span><\/strong>Adults Only<\/span><\/span><\/strong>\u00a0spaces\u00a0<\/span>, focused on absolute relaxation.<\/span><\/span><\/li>
                          • THE HAMLET:<\/span><\/span><\/strong>\u00a0This is it! It’s the ideal place to enjoy the essence of\u00a0<\/span><\/span>XUQ<\/span><\/span><\/strong>\u00a0with the youngest members of the family.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                            Are pets allowed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                            Yes, under certain conditions!<\/span><\/p>

                            • Where:<\/span><\/strong>\u00a0At\u00a0<\/span>XUQ LOMAS DE RUVIRA<\/span><\/strong>\u00a0(only in\u00a0<\/span>COVA, MAGARA and BAKO<\/span><\/strong>\u00a0suites ). At\u00a0<\/span>XUQ AL-AXARA<\/span><\/strong>\u00a0and\u00a0<\/span>THE HAMLET<\/span><\/strong>\u00a0(in all rooms).<\/span><\/li>
                            • Conditions:<\/span><\/strong>\u00a0Supplement of\u00a0<\/span>\u20ac20\/night<\/span><\/strong>\u00a0, maximum one pet per stay and maximum weight of\u00a0<\/span>20 kg<\/span><\/strong>\u00a0.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                              What's the best way to arrange accommodation if there are several couples? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                              • Privacy + Connection Option:<\/span><\/span><\/strong>\u00a0In\u00a0<\/span><\/span>Lomas de Ruvira , the\u00a0<\/span><\/span><\/strong>OGBA + MAGARA<\/span><\/span><\/strong>\u00a0combination\u00a0<\/span>shares a large terrace with a pool. In\u00a0<\/span><\/span>Al-Axara<\/span><\/span><\/strong>\u00a0,\u00a0<\/span><\/span>ALMUDAMIR + EL HAMMAN<\/span><\/span><\/strong>\u00a0are connected by a small terrace.<\/span><\/span><\/li>
                              • Large Group Option:\u00a0<\/span><\/span><\/strong>THE HAMLET<\/span><\/span><\/strong>\u00a0(up to 8 people).<\/span><\/span><\/li>
                              • Common Areas:<\/span><\/span><\/strong>\u00a0If you book separate suites, remember that our common areas (\u00a0<\/span><\/span>Landscape Club, Le Jardin Secret<\/span><\/span><\/strong>\u00a0) are endless and perfect for meeting up.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                                The Final Touch\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                                Is there any accommodation better than yours? \u2728 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                Lamentamos deciros que\u2026\u00a0humildemente, creemos tener los rincones m\u00e1s espectaculares de la geograf\u00eda espa\u00f1ola<\/strong>.\u00a0XUQ<\/strong>\u00a0no se compara, se vive. Una vez que descubres la magia de despertar aqu\u00ed, entender\u00e1s por qu\u00e9 no querr\u00e1s estar en ning\u00fan otro lugar.\u00a0\u00a1Bienvenidos al refugio definitivo!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                                We regret to inform you that\u2026\u00a0<\/span>humbly, we believe we have the most spectacular spots in all of Spain<\/span><\/strong>\u00a0.\u00a0<\/span>XUQ<\/span><\/strong>\u00a0isn’t just about comparison, it’s about experience. Once you discover the magic of waking up here, you’ll understand why you wouldn’t want to be anywhere else.\u00a0<\/span>Welcome to the ultimate refuge!<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                                FAQ \u2013 QUESTIONS AND ANSWERS Reservations and Planning How do I book my getaway? It’s super easy! Just follow these steps to start enjoying the\u00a0XUQ\u00a0experience : Explore our collection:\u00a0Head to the home menu to discover our two\u00a0Cave Resorts\u00a0: the mystical\u00a0XUQ LOMAS DE RUVIRA\u00a0and the immersive\u00a0XUQ AL-AXARA\u00a0. If you’re traveling in a group, don’t miss our […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7730","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/pages\/7730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/comments?post=7730"}],"version-history":[{"count":7,"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/pages\/7730\/revisions"}],"predecessor-version":[{"id":7738,"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/pages\/7730\/revisions\/7738"}],"wp:attachment":[{"href":"https:\/\/xuq.im3dia.net\/grupo_de_alojamiento_turistico\/wp-json\/wp\/v2\/media?parent=7730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}